FREQUENTLY ASKED QUESTIONS
Below is a list of frequently asked questions. If you can't find the answer you're looking for, please feel free to contact us directly. We're always happy to answer any questions you might have.
Q: Why ASAP?
We provide only certified/authorized or qualified interpreters and translators who have gone through our rigorous selection process. We strive to provide the most reliable, accurate, confidential and professional language services in the region.
Q: How can I schedule an interpreter?
Click "Request Service" on the top navigation bar, choose from one of the options provided.
Q: What is the best way to make a last minute request?
For last minute appointments, please call 5097475121. As soon as the interpreter is confirmed, we will contact you
Q: How long have you been in business?
Yolanda Velasco founded ASAP Translations in 1995 with the long-term vision of providing translation services to facilitate “people understanding people” in crucial medical, social and legal scenarios. In 2012, ASAP Translations changed ownership. Now Maria Lucia Gutierrez is at the wheel. Maria has revitalized the company with her energy and enthusiastic personality but continues to operate the business on the same principles on which it was founded: We strive to connect people to each other using the most accurate system of interpretation while maintaining the highest level of customer satisfaction.
Q: How can I provide feedback?
Your input is very important to us. Our goal is to provide excellent customer service to our clients. Whether you want to recognize our team members that have exceeded your expectations or you have concerns or suggestions for us to improve our service, your feedback will always be welcome. Contact us by phone at (509)747-5121 or email at: firstname.lastname@example.org
Q: What is the difference between Translation and Interpretation?
Translators write, interpreters speak. For more information you can watch this video:
Q: What areas do you serve?
Most of our interpreters live in Spokane, WA and work within Spokane County. However, some exceptions apply. If you need an interpreter outside the region, please contact us and we might be able to provide you with the service you require.